Using the ignite API Product Management Platform for business transformation - building business led APIs, doing M&A faster, gaining a holistic view of all aspects of the business - customer, providers, agents, and underwriters.
CNA has been a leading property and casualty insurance company since 1897, and has gone through a number of mergers and acquisitions. The result: a complex application landscape. CNA was looking to defragment and integrate many systems to be able to quickly create and launch new or modified insurance products tailored to their customer, agent, and underwriter needs.
You need a solid portfolio of services and APIs. This becomes the foundation for all the integration work that you're doing within your business. Let's say you are creating a portal for your customer and want to show customer information, the policies they hold, the claims they've has in the past, and recent billing information. Most businesses would not have all this information in a single system. It becomes important for the business to have a core set of business capability APIs for policy, customer, claim, and billing for this portal to consume these APIs. Any other system that interfaces with an agent of underwriter can reuse this core set of services and APIs just as easily to deploy new services and functionality for their own customers."
-Assistant Vice President, Solutions & Architecture for Information Technology at CNA